FAQs

FAQs

FAQs

 


I can't find the screen protector I want.

A: Use "Search" and enter model name or go to categories and find the brand name, then you can browse the items. If you still can't find the one you want, you can fill out a request form and request a custom cut. Just let us know the model name and the size of the screen dimensions, both height and width. Our precision cutter can cut within 1/32 inch(0.1cm). We can custom cut for you here at the factory.
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When Can I Get a Replacement?

A: If your TrueVue ever becomes scratched, torn, or damaged while protecting your device, we offer you a free TrueVue replacement for as long as you own your device. You are qualified for a free replacement if your shield was damaged while protecting your device.
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What does the warranty NOT cover?

A: Installation errors are not covered by the replacement guarantee. This includes bubbles under the TrueVue"! film, as well as incorrect alignment of the shield on your device. Please read the application instructions carefully, before installing your TrueVue. * Please note our liability is solely for the TrueVue and does not extend to electronic devices.
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How Does the Lifetime Warranty Work?

A: Please follow the steps below or see more details at Warranty.
1. Replacement request
For the quickest possible service, please send us an email at customerservice@lexerd.com, include your name, order number, item number, date of purchase, email associated with this order.
Also, Credit card number is required. (The Lexerd Lifetime Replacement is free of charge. However, if the defective screen protector or the screen protector you would like to have replaced is not returned in 60 days after it's been delivered, your credit card will be charged for the amount of the replacement product.)

2.Shipping and handling
Per the Lexerd Lifetime Replacement Guarantee, your replacement TrueVue is free! The minimum shipping and handling charge will be charged for 5-10 business day delivery. If you would like to purchase a faster shipping method, please ask one of our Lexerd Team members for more details.

3. Return the original
After receiving your replacement, please send your original TrueVue back to us.

Our mailing address is:
Lexerd NJ LLC
Replacements (order no.)
288 Egg Harbor Rd., Ste 9-10
Sewell, NJ 08080 USA

* Please be aware that you are responsible for shipping back to our facility. Any mail that is sent 'postage due' will not be accepted. We regret any inconvenience this may cause.
Lexerd NJ LLC reserves the right to deny any warranty claims.
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Why do I have provide my credit card number when getting a Lifetime Warranty?

A: The Lexerd Lifetime Replacement is free of charge. However, if the defective screen protector or the screen protector you would like to have replaced is not returned in 60 days after it's been delivered, your credit card will be charged for the amount of the replacement product. And also, there will be a minimum reshipping and handling fee per items for regular delivery. For larger items such as laptop screen protector, there will be a higher reshipping and handling fee.
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Why do I have to send the used screen protector back?

A: Returning your original TureVue will keep your lifetime replacement guarantee intact. Additionally, we are doing our part in saving the planet by recycling TrueVues.
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What is the estimated time of delivery?

A: The estimated time of delivery is approximate 1-2 business days. The tracking number is available upon request.
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How will my order be shipped?

A: All order will be shipped via United States Postal Service, UPS or FedEx. An expedited or other shipping service is also available upon request.
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Do you offer product warranties?

A: You can purchase with confidence because if you are not satisfied with Lexerd for any reason, return the product to us with 14 days for a complete refund less shipping fees.
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Do you apply sales tax?

A: Sales tax is only required for order shipping within the state of New Jersey, USA.
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What are my payment options?

A: At Lexerd, you can shop using your American Express Card, Discover Card, MasterCard, VISA and debit cards through PayPal, Money order, personal check, and eCheck are also accepted with adequate time to clear identification.
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Is my payment secure through your website?

A: Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
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How often do I need to replace the screen protector?

A: Our manufacturer recommended that you replaced your screen protector every few months. Of course, its all depends on how often you interact with the protector as well.
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What is the best way to remove TrueVue off the screen surface?

A: We suggest you use a piece of household tape, hold onto half of it, then firmly adhere the other half onto a corner edge of your protector. Once the tape has been firmly attached onto the surface, slowly peel back the tape to lift the protector off your screen.
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How to apply TrueVue?

A: Please see Installation instruction.
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How do I clean my protector?
A: Always use a soft cotton cloth, rather than a rag or paper towel to wipe the screen. Some people recommend special electrostatic cloths, like those used to clean eyeglasses treated with anti-glare finish, or even dryer sheets. Apply the cleaning solution (mild soap or detergent) to your cloth rather than directly to the screen and wipe in one direction -- from the top of the screen to the bottom. One final word of warning, never press on your LCD screen with your fingers as this can cause the pixels to burn out.
The best way to clean the protector is rinse it under warm water and use a mild soap (not dish detergent, hand soap is fine). Once you're finished rinsing it, you want to go to place that is as dust-free as possible and dry the protector by flapping it up and down in your hand, like an old Polaroid photograph.
You never want to leave the sticky side of the protector out for a prolonged period of time because it will catch unwanted dust.
Once most of the water is off (a few specs of water here and there is OK), you can apply the protector to your electronics.
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Why is the perimeter of the screen protector not laying flat on my device?

A: That s because the protector needs time to incorporate onto the surface of your device. It may takes a short period of time, but it will work itself out and become invisible once your device is turned on and light passing through the protector.
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What is the best way to get rid of the bubbles underneath the screen protector?

A: We suggest you to lift one of the nearest corner of the protector until all the bubbles expose to air and then use a credit card or a piece of cloth and push slowly, steadily with even pressure until you reach the end of the screen.
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What's in a package?

A: In each package, it comes with a pair of two-finger lint-free gloves, a lint-free cloth, a small plastic card for smoothing out the air bubbles, and a screen protector.
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